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How do I display BBO news which has been previously dismissed?
Select
More
Select
Notification settings
Select
Display notification
Any current BBO news is displayed on the accounts screen
How do I cancel or trace a previously completed overseas payment?
Select
More
Select
Transaction Management
Select
Telegraphic Transfer
Enter
Form number
Select either:
Request to Trace
Request to Cancel
Click
Continue
Select either:
Beneficiary advises non-receipt of proceeds
Other
, then enter reason
Click
Submit
OR
Select
Payments
Select
Payment history
Select the overseas payment you wish to trace or cancel
Click either:
Cancel payment
Trace payment
How do I search for a cheque?
Select
More
Select
Cheques
Select
Cheque search
Select the
Account
the cheque was written from
Enter the
Cheque number
to be searched
Cheque details will be displayed
How do I stop a cheque?
Select
More
Select
Cheques
Select
Stop cheque
payment
Select the
Account
the cheque(s) were written from
Enter
First cheque number
to be stopped
Enter
Last cheque number
if stopping a range of cheques is required
Click
Stop cheque
The stop cheque payment confirmation page is displayed
Click
Confirm
The stop cheque payment receipt is displayed