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Merchant guides and brochures
The following documents provide information that assists you with the operation of your merchant facility. These can be printed for your reference.
Terms And Conditions
Notice to St.George Merchant Customers
Effective 2 December 2019, changes will be made to the St.George EFTPOS Merchant Terms and Conditions ("Terms and Conditions"). A summary of these changes is listed below.
The changes to the Terms and Conditions are:
Clause |
Effect of change |
Clause 2.0 |
Inserted new definitions:
Updated existing definitions:
|
Clause 20.1 |
Amended to include your agreement to communicate electronically with you about your Merchant Facility. |
Clause 20.3 |
Amended to include a requirement for you to check your mobile telephone regularly to ensure electronic communication is effective. |
Clause 20.4 |
Amended to include a requirement for you to check your mobile telephone regularly to ensure electronic communication is effective. |
Clause 20.5 |
Amended to state that notices by SMS are deemed to be received by you on the earlier of: (i) when it is received by you or (ii) three hours after it has been sent by us. |
Clause 20.6 |
Inserted a new subclause that states, where we provide you notices or documents electronically we will no longer be required to provide those notifications or documents in paper form, unless there is a legal requirement to do so. |
Clause 26.11 |
Inserted a new subclause to clarify how you can opt-out of direct electronic marketing. |
| Clause 29.2 | Amended the existing clause to clarify that we may pay a fee or commission to a third party for an introduction in connection with an agreement, including renewal, extension or variation to an existing agreement. |
Clause 38.2 |
Inserted a new subclause to add information about the Customer Advocate, whose role is to provide an objective and independent review of the outcome of a complaint. The Customer Advocate's recommendations are binding on St.George but it is your choice to either accept or reject the determination. |