Security

Yes. Mobile Banking has the same security and authentication procedures as regular Internet Banking. You can bank at your convenience and be confident that your personal information is being protected. Read more about Mobile Banking security.

In the unlikely event that an unauthorised transaction does occur (and it is clear you have not contributed to the losses*) St.George will refund the full amount. *Subject to the account’s terms and conditions. Read more about our commitment to you.

Secure Code sends a unique code to your registered mobile number to authenticate certain types of transactions.

If your transaction needs a Secure Code, you'll see a St.George Secure prompt with instructions. The code will be sent via SMS to your registered mobile number and should arrive within seconds. Enter the code to confirm your request. Once verified, you'll see a confirmation on screen.

If you don’t receive your code, check your contact details in 'My Information' are up to date. For help, call 1300 555 203.

We will not charge you for the SMS. Some mobile phone network providers may charge a fee when you are overseas and using global roaming.

Yes, the Secure Code will be valid for approximately three minutes and will apply only to the transaction for which it was generated. When the Secure Code expires, you may request another Secure Code.

Yes, a Secure Code can be sent to your Australian mobile phone number wherever you are, if you have global roaming activated on your mobile phone. If you live outside Australia and do not have an Australian phone number, please contact an Internet Banking specialist on 1300 555 203 for assistance.