Paying bills

BPAY^® is a national electronic bill payment service, jointly developed by Australia's leading financial institutions. If your bill displays the BPAY^® logo, you can use BPAY^® to pay it through St.George Internet or Phone Banking.

There is no set-up required. Once you are registered for Internet Banking, BPAY^® is ready to use. Simply check that the BPAY^® logo is displayed on your bill, note the Biller Code, Customer Reference Number and amount you need to pay, and then follow the step-by-step instructions provided.

To make things easier, Internet Banking can remember each biller you pay and store your favourite billers. Using Internet Banking, you can pay your bills straightaway or schedule for them to be paid later. You can even set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance. You’ll get a receipt each time you make a payment..

Add a BPAY^® biller using the Biller Code and Customer Reference Number (CRN).

The Customer Reference Number (CRN) and Payer Name identify you and the bill you’re paying to the biller.

You must enter the CRN to process the payment. Payer Name is not a mandatory field, but any information you choose to enter in will be sent to the biller..

The Biller Code and Customer Reference Number (CRN) are located next to the BPAY logo on your bill.

Each biller sets individual minimum and maximum transaction limits, these may be higher or lower than the limits we impose. We set a maximum daily limit of $100,000 per day, however, to ensure Internet and Phone Banking remains safe and secure, we have increased security measures for funds transferred to selected billers for payments such as credit cards or TAB accounts. Payments to these billers have a reduced limit of $15,000.

If you are unsure of a biller’s limits please feel free to contact us on 1300 555 203.

Yes. You can schedule a payment up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

Once a transfer has been confirmed via Internet Banking, we are unable to cancel payment.

If you have made a payment incorrectly, please contact our Internet Banking Helpdesk on 1300 555 203 (+61 2 9155 7800 overseas) 24 hours a day, 7 days a week.
There are two procedures that can be initiated:

1. Recall – A recall will endeavour to retrieve the funds from the credited account.
2. Trace – A trace will locate the destination of the funds.

No. BPAY^® is free to use via Internet Banking

No. You don't have to delete and recreate the biller each time you want to make a payment. If you have a Customer Reference Number (CRN) that changes with each bill issued, you can still save the BPAY^® biller to your favourites. The next time you make a payment to that particular biller, you’ll be able to enter in the new CRN

You can BPAY^® a cumulative daily limit of $100,000 to BPAY billers. However, a $15,000 maximum daily limit applies to certain billers. Also, each biller sets individual minimum and maximum transaction limits, which may be higher or lower than the limits we impose.

First, check that you’ve entered the required details exactly as they appear on your paper bill. For information on why a biller has denied your registration request, you will need to follow up directly with the biller.

No. BPAY^® View is free to use via Internet Banking.