PayTo FAQs

No. If you have an eligible account you’ll be able to make PayTo payments.

Personal accounts:

• Complete Freedom
• Concession Account
• Retirement Access Plus 

The following business accounts are eligible to make PayTo payments when held by an individual (sole trader):

• Freedom Business Account
• Business Cheque Account Plus
• Business Access Saver
• Business Statutory Trust Account (for example, Solicitors, Real Estate, Other)
• Society Cheque Account (Business)
• GST Provision
• Commercial Money Market
• Standby Account
• Standard Business Cheque Account
• Commercial Line of Credit
• Business Umbrella Investment Loan Account
• Business Maximiser
• Other Trust Account
• Business Maximiser Account
   

To start using PayTo, a participating business will need to send you a PayTo agreement. Once you’ve reviewed and authorised the agreement, payments will be made directly from your nominated account as agreed with the business.

No. You can make PayTo payments to any business that offers PayTo as a payment option.

PayTo is a new digital alternative to the existing Direct Debit payment method, allowing you to make and manage payments from your bank account. Giving you more visibility and control through in St.George Internet Banking or the St.George App, it can be used to make both regular scheduled payments like a Direct Debit, or one-off real-time payments like a credit or debit card.

To see when your next PayTo payment is due, open the relevant PayTo agreement and check the Payment Frequency. As payments are initiated by the business (biller), we’re not able to provide a list of upcoming payment dates.

If a PayTo payment is unsuccessful, we’ll let you know immediately and, where possible, explain what may have caused it to fail. Once the issue has been resolved, you may need to contact the business you have the PayTo agreement with to initiate the payment again, or call us on 13 33 30 (8am - 8pm Sydney time, Monday - Saturday) for further support.

You can pause or cancel a PayTo agreement at any time in St.George Internet Banking or the St.George App. Once your agreement is paused or cancelled, we’ll contact you to confirm the action you’ve taken. The business you have the PayTo agreement with will also be notified.

In most cases you should check with the business (biller) before you cancel or pause an agreement as they won’t be able to debit any further payments until the agreement is resumed or you authorise a new agreement.

You’ll need to contact the business you have the agreement with to make changes to a PayTo agreement after it’s been authorised. They'll send you an amendment request that you will need to authorise, or they will cancel the existing PayTo agreement and send you a new one to authorise.

Yes. If your PayID is linked to an account that’s eligible for PayTo, you can use your PayID instead of a BSB and Account Number to set up a PayTo agreement.

Any PayTo agreements that haven't been actioned within the required timeframe will lapse and disappear from your list of PayTo agreements. Agreements you’ve declined or that have been recalled by the business that issued them (biller) will also disappear from your list of PayTo agreements.

If you’d like to set up a new PayTo agreement with a business, you will need to contact them directly.

PayTo payments are only limited to the funds available in your account. Your PayTo agreement may specify an exact amount to be paid and a regular payment frequency, or a payment limit (for example, ‘up to $100 per month’), as agreed with the business you’ve authorised to take payments.

By registering for Internet Banking you can view, authorise and manage your PayTo agreements securely in St.George Internet Banking or the St.George App. If you receive a PayTo agreement request and you’re not registered for  Internet Banking, you can call us on 13 33 30 (8am - 8pm Sydney time, Monday - Saturday) to discuss your options.

Only account owners can authorise and manage (for example, decline, cancel, or pause) PayTo agreements. This includes joint accounts owned by more than one individual. Signatories to an account can’t currently take any actions on a PayTo agreement.

We're working to make PayTo available to more customers. Right now, PayTo is only available on St.George accounts that are both owned by individuals (including sole traders and joint accounts owned by multiple consumer customers), and are capable of making real-time NPP payments.