Payment solutions FAQs

In 2020, the payments industry temporarily increased the Personal Identification Number (PIN) limit for contactless card payments from $100 to $200 to help reduce the risk of COVID-19 transmission by reducing physical contact with the payment terminal.

Mastercard has reviewed these temporary increase arrangements and has decided to reduce the contactless card PIN limit from $200 to $100 for all Mastercard card transactions, effective 1 April 2023.

Other card schemes won’t be affected by this change at this stage.

Yes, your EFTPOS terminal(s) will be automatically updated to support Mastercard’s decision from 1 March 2023. There is no action required by you.

There will be no change in liability to you for fraudulent transactions.

A flat rate means you know exactly what your EFTPOS costs will be based on turnover, so it's simple to account for these expenses in your business planning.

No. St.George provides payment solutions to all businesses that meet our application criteria. We understand that establishing a business can be difficult and stressful. So we have specialised staff available to help you select the most appropriate payment solution for your needs.

Your EFTPOS facility will be able to accept Visa, Mastercard^®, American Express^®, Diners^® and other debit cards issued by Australian financial institutions. Our internet facilities accept Visa, Mastercard, American Express and Diners cards only.

There is no additional cost to register for American Express and Diners Cards. However, we do not set the pricing on transactions, American Express and Diners will determine the pricing for your facility independently.

You need several things, including:

1. A registered business name or company name - registered with the Department of Fair Trading or the Australian Securities and Investment Commission (ASIC)
2. An Australian business or transactional bank account in the name of your registered business
3. Identification

Additional information may be required to ensure we fully understand your business requirements.

Find out what information you need to provide to become a customer

Simply call 1300 650 977 Monday to Friday, 8am - 6pm (AEST) and talk to one of our payment solution specialists.

A standard application takes just 5 business days to process once you've submitted all required information. All applications are subject to St.George's approval criteria.

A St.George bank account isn't required for the majority of merchants. However, if you have a St.George transaction account you'll receive the additional benefit of same day settlement, 7 days a week¹, currently available for EFTPOS merchants only.

Same day settlement is a great benefit you get when you combine your St.George payment solution with a St.George transaction account. All transactions processed through your payment solution will be credited to your St.George business account the same day (when you settle your terminal before 9pm EST). This allows you to access your funds faster and helps improve your cash flow. Same day settlement 7 days a week currently available for EFTPOS merchants only.

Yes. We realise your business may operate different hours, so we ensure you have the flexibility to choose when your payment solution will settle. Your payment solution can only settle once in a 24-hour period.

A chargeback arises when a cardholder disputes a credit card transaction. Chargebacks generally occur due to fraudulent activity on the card, customer disputes, duplicate transactions, merchandise not received, or from authorisation issues. St.George will work with you to address the chargeback. Your bank account may be debited as outlined by the Card Scheme Rules.

Read more about chargebacks.

Yes. We have several payment solutions that fully integrate with your accounting or point of sale software. Call us on 1300 650 977 Monday to Friday, 8am - 6pm (AEST) for more information.

Yes. Mobile EFTPOS allows you to offer EFTPOS to customers wherever you are², reducing the need to carry cash or issue invoices.

PCI-DSS is an abbreviation for Payment Card Industry Data Security Standard. Organisations processing, storing and/or transmitting credit card details must be PCI-DSS compliant. Compliance is achieved by undertaking two tasks, depending on your transaction volumes. These tasks could include an annual on-site audit, a quarterly vulnerability scan or a self-assessment questionnaire.