PINwise FAQs
PINwise Industry Security Initiative FAQs
- What is the “PINwise” Industry Security Initiative?
- What has changed?
- Why is this change happening?
- When is this change happening?
- Will all Point of Sale (POS) transactions in Australia need a PIN?
- What about mail order, phone and online payments - will customers need to provide a PIN?
- What if the terminal does not prompt the customer to enter a PIN?
- What happens if a customer still tries to sign for a purchase?
- If I run a café, bar or restaurant business, what does this mean for me?
- What is the “PINwise” Industry Security Initiative?
- Will there be any changes to how my terminal issues receipts?
- What if my customer doesn’t know their PIN?
- How do I know if my terminal software has been successfully updated?
- My terminal doesn’t appear to have updated. Is there an option available to initiate a software download to my terminal(s)?
- Why is this software update important to complete by 18 October 2014?
- What happens if my terminal software is not successfully updated by 18 October 2014?
If you would like to know more, please contact us on 1300 650 977 (Monday to Friday, 8am - 6pm AEST) or visit Mobile EFTPOS
Important information
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