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Disputes/Chargeback rights
Resolving credit and debit card transactional issues, including your chargeback rights
Frequently Asked Questions (FAQs)
- How do I dispute a credit or debit card transaction?
- What type of transactions can I lodge a dispute for?
- When should I lodge a dispute?
- In what timeframe will you resolve my dispute?
- Do I pay interest on the transaction under dispute on my credit card?
- What payments do I need to make to my credit card when a dispute is in progress?
- What happens if the dispute is not resolved in my favour?
- What is a chargeback?
- How can I cancel a dispute I've lodged?
- If I lodge a dispute will my credit or debit card be cancelled?
Important information
Conditions, fees and credit criteria apply.
View the terms and conditions:
Credit Card Accounts Fees and Charges
The information on our website is prepared without knowing your personal financial circumstances. Before you act on this information, please consider if it's right for you.